Last one out of the Kinjaverse, turn out the lights.

I've been an Amazon customer since September 18, 2000. Back in those days, many people didn't trust online shopping sites and I was one of them but I took the plunge and ordered a cheap clock CD Player by Timex.

When the clock/CD player arrived it didn't work so I called Amazon. The customer service rep I dealt with was very helpful and sent me a new one out right away, before they received the defective one back (I don't think they even asked for the original one back as I remember). Hoorah! Skip to 14 years later and thousands of my $ spent on Amazon and I have my next defective product, an expensive $1300 furnace that will go in my wood shop.

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Fed Ex dropped the furnace off around 3pm. I could tell it had been opened before because of the sloppy job of re-tapping on the box. But, I didn't have time to inspect it until 4 hours later. When I opened the box, it was obvious that someone had ordered this unit before and didn't replace all of the parts, so I called Amazon.

I spoke with Irvin and he was as helpful and as apologetic as that first service rep I dealt with 14 years earlier. He sent me out a new unit with 1 day shipping, offered to have UPS pick up the old unit AFTER I received the new unit and inspected it to see if anything was missing. Irvin said that if there was a problem with the 2nd unit missing parts, see if it had parts that the first didn't have to complete the first purchase so I would have a complete package. Once I determine its complete, then I'm to call him back for a free UPS pickup of the original ($70 shipping fee normally, I believe?). What other company would do this?! That's why I love Amazon. Also, now I have Irvin's personal line (he gave it to me) and offered to help me with future purchases if I ever need it. Amazon is the only company I know of that empowers its people to do the right thing. I love Amazon!

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