I've always been a big fan of Apple's iPhone swap policy. For those not familiar with it, if you have a problem with your iPhone, you're still under warranty and it doesn't have water/drop damage, they'll just swap your phone out on the spot for free. Hell, they've even been known to give you a replacement even if you had some type of damage to it (take note Galaxy S fandroids - This is a tiny part of what makes owning an iPhone so worth it). However, the way of the swap might be getting Forstall'd soon.
Apple Insider is reporting that instead of the swapout position, Apple will switch to repairs in their stores. That's right - make an appointment and wait while they fix your handset in back. Or worse, come back when it's done. Hmm. An unnamed Apple spokesperson has stated this will help "customers whose products are no longer under warranty." While that might be true, I personally think it's a load of crap. Maybe they should run with that policy for non-warranty folks that need help, but if my iPhone is covered, I want my 5 minute diagnosis & replacement. It's fast, easy and painless. It's also one of the reasons I like having an iPhone. Not many Android users understand the little things that make owning an iPhone just a bit..simpler? I mean, is there a brick & mortar store you can bring your GS4 to for a swapout on your lunch hour? If you smash your phone, will Samsung or Best Buy say "you know what, I'm in a good mood, I can help you today" - I don't think so.
Apple's new implementations, or in some cases lack thereof, have started wide open discussions on whether or not Tim Cook's Apple is headed in the right direction. When I first heard about the unlocking thing, I was sold. Tim Cook was awesome! Since then I have not been so sure. Google I/O is coming up. Maybe that unbreakable, 50 hour battery life Motorola/Google phone will finally & universally take the iPhone down to #2.