I have been dealing with a local retail device repair outfit trying to get my screen repaired.

I went in yesterday after I was told it was "100% complete." When I picked up my 4.7" HTC device, I noticed that I could see the backlight LEDs between the glass and the bezel. Then noticed that the glass was easily 1mm above the surface of the phone. I was able to get my fingernail in between the glass and the frame and pull it out a little bit.

I'm guessing the adhesive was too thick, or they didn't replace it. If the glass was secured the difference wouldn't bother me, but since I can pry it off with my fingernail, I left it with them to fix again. Should I accept it, or let them send it away to their repair facility?

Please vote before reading more.


Now that you have voted, let me say that it's been 25 days of failed local repairs, shipping to and from a repair depot, missing parts upon it's return, ordering replacements from eBay, and a staff that can't figure out where it is until the fourth call.