We have a new employee in the service department. He’s pretty good, but he’s only 25, so not a ton of experience.

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The other tech and I have 35 years here between the two of us, so we’ve been telling him stories. Mostly horror stories about peoples computers, but some are meant to prepare him for things he doesn’t expect to see.

Someone just brought in a machine and she says the issue is her greeting card software keeps crashing. He was setting the unit up on his bench and made a comment about how people should just use InDesign or Illustrator or Photoshop to make their cards instead of crap like ‘Hallmark Pretty Pony Cards’ or ‘Print Master Cards Super Deluxe’.

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We told him that some people have been using the same software for years and years and don’t want to learn new software.

He pressed the power button and this happened: